We want our customers to have a great shopping experience on our website and offer hassle free returns. In the rare event that you purchase an item(s), of which you are not satisfied and you do not wish to exchange we will be happy to make a refund.

1. Please return the item(s) within 28 days of receiving your order.
2. Please let us know why you wish to return the item  so that we can improve our service.
3. Ensure that the item(s) you are returning is in an unused condition and has all labels attached. Please ensure that it is returned in the condition in which you received it, otherwise a nominal charge may be levied and we may not be able to process your exchange/return.
4. Pack securely or send back in its original packaging to ensure it reaches us in a resalable condition.
5. Send the unwanted item(s) back to us at the address below, preferably via recorded delivery or Royal Mail Tracked Returns, so you have proof of postage.
6. When the returned item(s) arrives at our warehouse we will refund the item(s) within 10 working days.

Refund on Purchased items bought in Store 

1. No refund will be given for any goods purchased in store. This does not affect your Statutory rights.

FOR EXCHANGES AND REFUNDS: Royal Mail Tracked Returns is free for exchanges on orders over £65. Returns for refund are not free. If you are sending your order back for a refund using the Royal Mail Tracked Exchange label, we will charge £7.50 which you can pay by enclosing a cheque, made payable to Tux & Tails or

Pay by Bank Transfer details below:

Account no: 02225647

Sort code: 30-16-11

Reference - Your name 

 If a cheque is not enclosed, we will deduct £5.50 from the value of your refund.

Postal Address:
Tux & Tails 
372 Gloucester Road 
Horfield 
Bristol
BS7 8TP

Tel: (+44) 0117 942 99 66